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A low risk way to move from legacy email

OX takes over legacy telco email platforms, reducing operational risk, lowering costs, and turning a non-strategic service into a stable, managed business.

Built for telecom operators looking to exit day-to-day email operations without compromising customers, brand, or reliability.

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Powering hundreds of millions of user accounts worldwide.

Trusted by:
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Rackspace
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TalkTalk
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When email is no longer strategic

For many telecom operators, legacy email platforms have become operational baggage rather than strategic assets. They demand constant attention, yet deliver limited differentiation or revenue. 

At the same time, email remains emotionally important to customers. Any disruption such as outages, data loss, confusing changes can trigger strong reactions that impact NPS, brand perception, and churn across broadband, mobile, and other services. 

This creates tension: operators want to focus on their future, but cannot step away from email without risking the trust they have built over years. 

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Email still matters deeply to customers — but running it in-house often no longer makes sense

High operational and maintenance costs for ageing platforms

Limited differentiation and little or no direct revenue

Rising security, compliance, and availability requirements

Low strategic relevance compared to core telco initiatives

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What Is Telco Email Transition?

Telco Email Transition is a managed continuity service that allows telecom operators to step away from running legacy email platforms, while ensuring customers retain their existing email addresses and digital identity.
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Built for long-lived Email operators

Designed for operators with long-lived email user bases, whether email is bundled with broadband, offered as a legacy free service, or both.
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Change that customers can trust

Protect your brand and preserve customer confidence. Where changes are introduced, they are planned, transparent, and paced, with clear options for users and a strong focus on continuity rather than disruption.

How OX takes over

OX takes over the long-term operation of the email service — fully or in clearly defined phases — and assumes responsibility for:

Operating and maintaining the email platform

Availability, reliability, and long-term stability

Security, compliance, and ongoing maintenance

The continued evolution of the service over time

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Flexible transition and commercial models

You decide how far and how fast to transition. OX provides the operational backbone to support it safely. Your brand and reputation remain protected. Telco Email Transition is designed to fit existing telco realities, including:

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Full buyout or revenue-share models
depending on your strategic and commercial goals.
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All-at-once or phased transitions
aligned with your operational readiness.
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Commercial models aligned with existing contracts, pricing structures, and customer commitments

Commercial changes for customers are handled carefully and transparently. 

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Support for different customer segments and brands
Including consumer and business, broadband and email-only, paid and free.

Supporting you through every step of the transition

OX works side-by-side with your teams to guide customers through the transition with clarity, empathy, and consistency, protecting your brand, managing churn, and preserving trust.

Telco & Brand Protection

OX is not just an operator, but a transition partner. We help you plan and execute customer communication, support, and retention from day one.
All messaging, touchpoints, and support flows are co-designed to reflect your brand voice and customer promise.
Segmented offers, pacing, and incentives help protect broadband and mobile relationships.
Customer communication package
Co-branded email campaigns & FAQs
Call centre scripts & escalation flows
Agent training & playbooks
Multi-channel messaging (email, SMS, portal)

Customer Support & Continuity

Optional Transition Helpdesk

A dedicated support line for customers who need personal guidance during the transition.

What the helpdesk provides
Human agents trained on the transition journey
Assistance with access, billing, options, and onboarding
Support during the critical first months
Optional call handover from your call centre
Segmented support model
Broadband users: supported under your brand, with OX as Tier-2/3
Email-only users: guided by OX with reassurance and continuity messaging

Proven at Telco scale

OX is the preferred email platform for telecom operators worldwide, trusted to run email as a large-scale, customer-facing service.

An email experience users instantly understand

OX App Suite delivers an email and calendar experience that feels comfortably familiar and easy to use and is equally suitable for both consumers and small businesses.

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Familiar and intuitive

An interface users recognise immediately - no retraining required.

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Reliable continuity for email addresses and data

Preserving inbox history, folders and contacts.

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Consistent experience across desktop and mobile devices

That works where your customers work.

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Designed for long-term stability

Not frequent redesigns or disruption.

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What you gain

Reduced operational complexity and cost

Lower security and compliance exposure

Protected brand reputation

Predictable economics instead of legacy overhead

Freedom to focus on strategic initiatives

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Designed for Telcos that

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Operate legacy or aging email platforms that are no longer strategic
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Want to reduce cost and risk without customer disruption
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Prefer a proven operator over bespoke projects

Want to explore whether this is the right path for your organization?

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