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Commercial Support
Professional Support for
your OX products

Support Packages

Learn about our support packages and which fits best for you to deliver the best possible and stable user experience. Our support packages cover all OX products (exluding mobile OX Drive Clients and OX Mail App) including OX PowerDNS and OX Dovecot Pro. 
For more detailed information about our support packages, please take a look at our support offerings and support definitons.

Standard
 
  • Less than 250k users
  • 4h maximum response time
  • 48h maximum restoration time
  • 10 working days
    maximum resolution time
  • 25 Tickets / year
  • Email Communication

 

Premium
 
  • Less than 1M users
  • 2h maximum response time
  • 24h maximum restoration time
  • 5 working days
    maximum resolution time
  • Unlimited tickets
  • Email Communication
  • Phone via Call Back
  • 24x7x365 Availability for Severity 1 
  • Optional OX Drive Clients and OX Mail App support
Platinum 24x7
 
  • No user limit
  • 1h maximum response time
  • 8h maximum restoration time
  • 5 working days
    maximum resolution time
  • Unlimited tickets
  • Email Communication
  • Phone via Call Back
  • 24x7x365 Availability for Severity 1 & 2
  • Optional OX Drive Clients and OX Mail App support
  • 2 days on-site visits / year
  • Dedicated contact person
General Information

Already purchased a valid support package? Find out how to contact our support.

Support Information

Self Service

Experiencing issues with your OX product? Check out our Support Knowledge Base for self service and basic trouble shooting.

Self Service

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