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Why Service Providers benefit from Open-Xchange

Open-Xchange provides state of the art open-source based solutions and products for telcos, hosters and internet service providers. OX stands for secure and trusted solutions for providers and users. We help customers and partners to successfully roll out value-added services, generate revenue and maximize retention to reduce customer churn.

OX products lead to increased user activation and a significant drop in monthly customer churn for GoDaddy.

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1&1 uses OX App Suite to increase customer satisfaction and  productivity while  growing their premium user base.

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With OX Dovecot Pro and OX productivity tools, Rackspace provides the best possible performance and value-add to their customers.

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Based on OX products, Strato monetizes mail and offers enhanced collaboration and mobile connectivity for a premium segment.

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We are open source

Flexibility and Trust for Providers and their Customers

  • All Open-Xchange products are open
  • Source code level access to all components for complete transparency and long term support
  • Auditability ensures data privacy and security over all components
  • OX supports a federated internet model with no all-dominant players or walled gardens
  • Open and published API's: open standards enable extensibility and differentiation
  • Contributions from the open source community enhance robustness and reliability

Four Commandments
of Trusted Internet Services

Open-Xchange solutions are developed according to the four Commandments of Trusted Internet Services:

  • A service must be available from many providers
  • The service must (also) be available as software
  • It must be possible to move user data from one solution to the other
  • The software should be available as source code to everyone

Your customers matter

(Re-) Engage Users

Customer lifecycle management is hard: the acquisition stage of the sales funnel can require significant resources. Energizing your user base and re-engaging with existing users is a key revenue driver. With Open-Xchange’s communication, productivity and collaboration tools, you are able to deliver the value your users demand. A great user experience, built-in onboarding and user activation support from Open-Xchange help to (re-)engage with new and passive customers encouraging them to interact with your services. 

Retain Users

Once users are activated, retention is vitally important for sustainable business growth. Based on our experience, increasing retention rates significantly increase profits. Open-Xchange products give you a competitive edge with an appealing design and great user experience. Satisfied users stay longer in the product helping you maximize engagement times and reduce churn.

Recirculate Users

Open-Xchange’s products are designed to easily integrate into your ecosystem. Your own services, other Open-Xchange applications and 3rd party solutions can be connected and integrated quickly. Bundle our tools with other parts of your portfolio to offer attractive packages, or promote additional services using OX App Suite extension points. Our products adapt to your business model driving customers to all corners of your portfolio, creating new business opportunities and maximizing average revenue per user (ARPU).

Your brand
Your customers
Your solution

White-labeled, Brandable, Customizable:

All Open-Xchange products are white-labeled. Promote your brand by delivering solutions in line with your corporate design and brand. Offer your customers your solution branded your way. Open-Xchange products can also be configured and customized individually. They integrate easily into your ecosystem and complement your existing business model. Your own products, services and apps as well as 3rd party solutions can be bundled together to create attractive offerings for your customers. Open-Xchange can also assist with customized development, consulting and implementation.

Monetizing Email & Co

Bundling, Upselling, Advertising

Open-Xchange products can be bundled with other solutions, letting you create attractive basic and premium packages. A freemium or premium upsell and cross-sell strategy is supported by several build-in extensions and trigger points for campaigns.
In addition, Open-Xchange supports advertising options. The OX Ad Engine and Ad Program offers customers fast market entry with web and mobile advertising. With optimized advertising quality and reach, Open-Xchange offers non-intrusive, yet effective, email-specific ad formats giving users more control while respecting their privacy.

Security & Privacy

Privacy is a fundamental right that all users of communication services expect. At Open-Xchange, we focus on delivering secure products and services to support this expectation. We use secure coding techniques, independent product audits and penetration programs to anchor security in the development of our solutions. Our products do not collect information that users don't want to share and we do not sell any data to third parties.
Open-Xchange has also launched the Trusted Email Services (TES) initiative. This is an industry initiative that aims to raise awareness around email security threats and promote the deployment of technologies that address trust, security and privacy issues. OX contributes to this initiative with technologies that protect against login abuse through OX Abuse Shield, provide safe browsing with OX PowerDNS parental control and deliver email and file encryption with OX Guard. All these security tools bring security to the end user without adding any complexity.

Contact us for detailed information and questions about our services and how they can support your project.

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