Commercial Support
Professional Support for
your OX products

Support Packages

 

Learn about our support packages and which fits best for you to deliver the best possible and stable user experience. Our support packages cover all OX products (exluding mobile OX Drive Clients) including OX PowerDNS and OX Dovecot Pro. 
For more detailed information about our support packages, please get in contact with us.

 

Standard

 

Description (1)Less than 250k users

Description (1)4h maximum response time

Description (1)48h maximum restoration time

Description (1)10 working days
maximum resolution time

Description (1)25 Tickets / year

Description (1)Email Communication
Premium
 

Description (1)Less than 1M users


Description (1)2h maximum response time

Description (1)24h maximum restoration time

Description (1)5 working days
maximum resolution time

Description (1)Unlimited tickets

Description (1)Email Communication

Description (1)Phone via Call Back

Description (1)24x7x365 level 1 support available as an optional extra

Description (1)Optional OX Drive Clients

Platinum 24x7
 
Description (1)No user limit

Description (1)1h maximum response time

Description (1)8h maximum restoration time

Description (1)5 working days
maximum resolution time

Description (1)Unlimited tickets

Description (1)Email Communication

Description (1)Phone via Call Back

Description (1)24x7x365 Availability for Severity 1 & 2

Description (1)Optional OX Drive Clients

Description (1)Dedicated contact person

General Information

Already purchased a valid support package? Find out how to contact our support.

 

Support Information

Self Service

Experiencing issues with your OX product? Check out our Support Knowledge Base for self service and basic trouble shooting.

 

Self Service