your operations

Dread the thought of technology migration?
Designed for the Service Provider environment,
Open-Xchange fits with what you already have.
Think integration – not migration.


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Technology Advantage.

Run your professional services project with confidence. Open-Xchange sets the standard for email, messaging and collaboration in the cloud, with all the advantages of open data. It’s very easy to implement and support, and scales better than anything else on the market. 

Integrates with ease

Integrates with your existing backend processes: billing, provisioning, databases and mail servers. It fits most complex heterogeneous environments without having to remove components, such as email servers. Lets you use your tools for authentication, user setup, system administration, procurement, accounting and email storage. 

Scales without limits 

Scales to meet market demand, whether you need to provision
thousands or millions of users. It uses a number of scaling
methods including physical load balanced expansion to logical
optimization and vertical and horizontal expansion techniques.
No other email and collaboration suite scales quite like it –
cutting roll-out costs and effort dramatically.

Technically robust

Offers full integration with each of the leading automation tools, Parallels Plesk Panel and Parallels Operations Automation, as well as WebHost Manager from cPanel. And it provides multi-tenant and multi-domain capabilities as integrated parts of the solution.  

Software built for the cloud

  • Integrates with existing ecosystem
  • No rip and replace
  • Easy to support and manage
  • Fewer support calls

Technology Support.

Open-Xchange offers you professional support during project implementation as well as during operation. If you have a small project, you may wish to manage the implementation yourself. For large-scale projects, we can work with you to get your project up-to-speed quickly and to ensure efficient operations when you go live. 

Advanced Support 

Open-Xchange offers professional 2nd and 3rd Level Support, providing the exact service level which is needed by your data and call center. Support is offered for systems with valid maintenance in connection with supported back-ends: 

  • Analyze technical deviations
  • Fix critical bugs with dedicated short-term fixes (patch release)
  • Connection to existing email back-ends (no configuration)
  • Connection to existing provisioning & billing systems as part of a project

Advanced Support Packages

Self Service Support

Access free online support on the Open-Xchange Knowledge Base, including:

  • Frequently asked questions (FAQs)
  • Product Documentation, Manuals
  • Detailed technical information
  • The OX support database

The Knowledge Base is also the place to report bugs, download software, join forum conversations, read our blog and gain access to sales and marketing material.

Go to the Knowledge Base.

Integrated Upsell.

A freemium to premium platform, Open-Xchange Hosting Edition gives you the flexibility to establish a tiered freemium to premium business model that best fits your customer base and market.

Easy for users to try and buy

A simple upsell mechanism built into the interface allows users to activate features such as social integration, business mobility, device synchronization, document sharing and collaboration. The user simply selects the additional features they wish to use, with “a try before you buy” option.

Seamless customer service

Once activated, all relevant purchase information is sent directly to your backend. This provides seamless integration with your existing infrastructures, allowing you to use your existing tools for authentication, user setup, system administration, accounting and email storage. 

Looking for an enterprise solution?

Server and Advanced Server Editions are ideal for public sector and medium-sized businesses looking for an on-premise solution or a combination on-premise / off-premise solution.
Want to find out more? Click on contact icons on right >

Technology Add-ons. 

Open-Xchange offers Mobility, Integration and Automation extensions that enable your customers to use their favorite client and to synchronize their apps, software and devices. Furthermore, integration with Plesk, cPanel, and Parallels enables you to add value to your service offer.

Business Mobility

OXtender for Business Mobility based on Microsoft Exchange ActiveSync (EAS), is a cost-effective and hardware-independent business-class solution that enables users to securely manage email contacts, calendar, tasks and notes with their favorite mobile device. 


Web Interface

Open-Xchange Mobile Web Interface provides users with online and offline access to appointments, emails and contacts on the road.

The Mobile Web Interface provides users with a web client providing instant access to their data. Moreover, calls can be started by clicking on a phone number directly via your Smartphone.

Microsoft Outlook® Sync

The Connector for Microsoft Outlook® synchronizes email, calendar, address book, tasks and folders with Microsoft Outlook®. And enables continued use of Outlook® even if Microsoft Exchange® is detached. 


Mac OS X Sync 

Mac OS X synchronization is based on CalDAV and CardDAV protocols. Integration with Mac OS X makes Open-Xchange appointments, contacts and tasks available to end users through their native Mac applications.


OX Notifier

OX Notifier informs the user about the current status of emails and appointments without having to display the user interface or another client like Outlook. Additional the new tool will provide the possibility to mount the personal InfoStore directly from the OX Notifier settings. Whenever a user gets a new email or appointment, a notification window pops up and informs the user about new items.

Parallels Automation

Parallels Operations Automation (POA) is an operations support system (OSS) for service providers, who want to differentiate their offerings in order to reduce customer churn and attract new customers. It automates the full lifecycle of hosted services and software — from service management and provisioning to customer self-service and data center management.


Plesk Integration

Plesk Integration adds a high performance, best in class email service to Parallels Plesk Panel customers. It enables service providers to offer rich business-class email functionality with intuitive upgrade options to collaboration and mobility applications.


cPanel Integration

cPanel Integration enables service providers to easily deploy Open-Xchange business-class email and collaboration via cPanel and WHMCS, enabling you to offer advanced email and teamwork capabilities. More information at shift-up-a-gear.com


Partner solutions.

An ecosystem of tech integration. Open-Xchange has formed technology partnerships with the world’s leading software providers -including Parallels, SpamExperts, Scality and cPanel, to name a few - enabling you to offer a powerful end-to-end solution.

Offer your customers value-added services such as archiving, back-up, unified communications, and migration; specialist services such as internet security, CRM software and desktop integration. And, access to solutions specifically created for the service provider operational environment including administration, storage, control panel, and automation tools.  Learn more

Ready to power-steer your operations?

Click on contact icons on right >