Open-Xchange Support Offerings
Purchase of Open-Xchange Server 5.0 includes both license fees and an annual subscription to the Open-Xchange Maintenance Portal. The purpose of the Maintenance Portal is to provide helpful information and documentation on the product as well as regular feature enhancement upgrades. Our 5-year maintenance pledge gives you long term security for your investments.
To guarantee smooth installation and deployment, Open-Xchange offers additional support offerings to customers with a valid subscription to the Open-Xchange Maintenance Portal. Learn more about:
In addition to our support services please see
Support pricelist, we offer our consulting services to deploy Open-Xchange Server in complex environments. If you give us the details, we will provide an offer catered to your specific needs.
| Open-Xchange Support Offerings | |
| Designation | Capability Characteristics | | Subscription to Maintenance | Access to Open-Xchange Maintenance Portal
Access to additional documentation, scripts or other helpful information
Access to Manuals
Access to Knowledge base
Access to a Forum | | Installation Support | Email Support English or German, Response time not
guaranteed | | Advanced | Email Support English or German, Maximum response
time is 4 hours, Mon-Fri excluding public holidays,
Europe: 9am-5pm CET, US: 9am-5pm EST | |
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